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Jay Shadforth

Media / News

Immigration Advisor's Authority offers robust protection for migrants.

An Auckland immigration adviser who left a family essentially homeless and failed three other clients has been ordered to pay $35,000.

Follow the link below to read the story.

http://www.iaa.govt.nz/news/2011/devi-ordered-to-pay.html

 

 

The Canterbury Skill Shortage List 

The Canterbury Skill Shortage List (CSSL) is a new, temporary, list which highlights occupations needed during the rebuilding in Canterbury. The list identifies the occupations in shortage which are in the Canterbury region. For skilled workers seeking rebuild work in Canterbury, this list identifies occupations where a temporary work visa will be facilitated. If an applicant produces an offer of employment in Canterbury for an occupation that is included on this list, immigration officers will accept that no suitably qualified New Zealand citizens or residents are available. Follow this link for more information

http://www.immigration.govt.nz/migrant/stream/work/skilledmigrant/LinkAdministration/ToolboxLinks/essentialskills.htm?level=1

Bureaucracy slashed for visiting academics

Barriers to overseas academics visiting New Zealand are being removed with the introduction of a new visitor category, says Immigration Minister Jonathan Coleman.

The visiting academics visa allows academics from 50 countries, which New Zealand has special visa waiver arrangements with, to travel here without first obtaining a visa offshore. It comes into effect on April 4.

‘’Even though academics are often here for a short time – for instance to speak at a conference – it’s technically work if they receive any sort of reward, including accommodation or airfares. Previously academics have required a work visa before travelling here,’’ Dr Coleman says.

‘’This deters some from visiting, to New Zealand’s detriment, so from next week academics will be able to get a visiting academic visitor visa on arrival in New Zealand.

‘’This brings New Zealand into line with Canada and the United Kingdom and enhances New Zealand’s attractiveness as a destination for top visiting academic talent.’’

The visiting academic visitor visa will automatically allow them to stay for up to three months, or for a maximum of three months in any one year if they make several trips here. Beyond that period they will still require a work visa.

www.beehive.govt.nz/release/bureaucracy-slashed-visiting-academics

 21/03/2011 :

DOCTORS NEEDED FOR CHRISTCHURCH

Union fears recruitment woes as foreign doctors go

Christchurch's ability to attract overseas medics is under threat after several foreign doctors fled the city following last month's earthquake, some experst say.

However,  a health staff recruitment company says that the quake has "put us on the map", with a growing number of inquiries from the United States and Canada.

Resident Doctors Association spokeswoman Deborah Powell said up to 40 per cent of junior doctors at Christchurch Hospital were from overseas.

"Canterbury has for some years relied heavily on UK graduates in particular," she said. "It's been a risk that we have been concerned about for a while."

To read more follow this link:

http://fairfaxmedia.newspaperdirect.com/epaper/viewer.aspx

 

Financial Assistance for Foreign Nationals in a Civil Defence Emergency
You may qualify for financial assistance if you have been affected by the events of February 22. Follow this link to find out more:

http://www.workandincome.govt.nz/documents/financial-assistance-in-a-cd-emergency-foreign-nationals.pdf

 

23 February 2011

Visa extensions for foreign nationals affected by earthquake

  Immigration New Zealand is issuing automatic six month visa extensions for any foreign national whose work, visitor or student visa application cannot be processed because of the Christchurch earthquake, says Jonathan Coleman, Minister of Immigration.

"Immigration New Zealand's central Christchurch office in the Crystal Plaza building is unable to be accessed for safety reasons. 2000 temporary visa applications are in that office.
"I have issued a special Ministerial direction effective immediately that any foreign national who is here legally and whose application is caught up in the Christchurch office will have a six month visa extension issued.
‘’Technically this is referred to as an Interim Visa. Any foreign national whose travel plans have been disrupted by the earthquake will similarly be granted a visa extension to allow them to remain legally in New Zealand for the reasonable duration of their visit.
"We know whose applications are in the Christchurch office, and INZ staff in Wellington are accessing the relevant files via the INZ computer system to issue the visas."
Media contact: Martyn Watterson 04) 817 9368 or 021 243 9368   

 

30 July 2010

Positioning immigration to build New Zealand's prosperity

 

Recent Speech by Hon Dr Jonathan Coleman, Minister of Immigration

 

 

 

 

New Zealand Herald 28 July 2010

Shortfall in migrants could cost NZ economy 'over $1b'

New Zealand is threatening to undershoot the number of migrants it needs to keep the economy healthy, say immigration consultants.

Immigration New Zealand has returned its lowest number of "expressions of interest", after a period of six months where selections have been around 30 per cent lower than previous years.

If the trend continues, less than 13,500 applications will be selected this year.

The numbers of skilled and business migrants finally approved could fall far short of the 27,000 to 30,000 people the New Zealand Residence Programme targets, an immigration commentator has said.

Mike Bell, who runs the online move2nz site, says this is the lowest selection since the present rules were introduced in 2005.

"At this rate, it suggests that an additional 5500 people would be required to meet the minimum numbers under the quota," said Mr Bell.

The direct financial impact on New Zealand of fewer skilled migrants coming could be a loss of more than $1 billion, because an average migrant family spends about $200,000 in New Zealand to start their new lives.

But other immigration observers say the impact could be greater, as it would leave New Zealand short of skills in vital industries and stall economic growth.

"This is worrying. There may be concerns for jobless New Zealanders but slashing skilled migration numbers is not the solution," said Dr Henry Chung, senior marketing researcher at Massey University.

Immigration expert Paul Spoonley says the global economic crisis has also resulted in a reduced number considering migration, and this could impact on migration numbers to New Zealand this year.

But head of Immigration Nigel Bickle says it is on track to meet immigration targets, despite the low selection on July 14.

 

Jonathan Coleman

 

Conference Chair, Alun Chisholm, Association Chair Coral Wong, ladies and gentlemen

Over the past two years, the immigration adviser community has transformed itself from a fragmented industry delivering services of uneven quality into a potent professional grouping defined by high service standards.

 On 4 May this year, mandatory licensing was extended to immigration advisers based outside of New Zealand.

This is a significant event and marks a new era for your industry and for Immigration New Zealand.

 The New Zealand Association for Migration and Investment is in a unique position to support this government's objective to position Immigration to build New Zealand's prosperity.

 Policy context of economic growth

Economic growth is crucial to New Zealand's future prosperity.  Immigration can support economic growth by targeting those migrants who can add skills, innovation and capital to the economy.

 Your industry has a valuable part to play in this - it can help translate government policy into concrete commercial results.

 The facts speak for themselves - one in four workers in New Zealand is a migrant. Over the past five years 60% of New Zealand's workforce growth came from temporary and permanent migrants. And today, even as we continue to recover from the recession, we are facing ongoing skill shortages that will almost certainly need to be filled from overseas.

 This Government has already put in place policies which target these migrants and make New Zealand a more attractive place to live.

 The Government's May tax package was the biggest reform of the tax system in 25 years. The changes will help boost economic growth and make New Zealand a far more attractive destination for skilled migrants and for business investment. 

 High earning New Zealanders and migrants are now looking forward to lower marginal tax rates and fewer and lower overall taxes. Our company tax rate is now lower than Australia's and personal tax rates are internationally attractive. By international standards, our tax regime is also remarkably simple and transparent.

 Business incentives have also been improved. As mentioned already, the new company tax rate of 28% is better than Australia's and very competitive by international standards. 

To help attract business, this Government is committed to ensuring that its policies accelerate rather than inhibit business development. This impetus is also reflected in recent changes to immigration policy.

Last year we announced a new business migration package, targeting migrants who want to both live in New Zealand and invest in or set up a business here.

These new policies were designed to make it easier for entrepreneurs to invest here and create more jobs for New Zealanders.  Since the introduction of the new business migration package just a year ago:

  • - 34 applicants worth $91 million have either been approved for funds transfer or transferred their investment funds to New Zealand already.
  • - A further 88 investors worth $188 million are being processed.

That's close to $300 million of new investment funding that could potentially make its way into the New Zealand economy very soon.

As with any new policy, there have been some minor teething problems. Compare this, however, to the 2007 - 2009 policy - only eight people transferred funds totalling $60 million in two years.  I think you'll agree that we are headed in the right direction.

I note the chair of the NZAMI was quoted in the NZ Herald last week regarding the business migration package. She said the Entrepreneur Plus scheme makes it more difficult for business migrants to gain residency compared to the old scheme. Ms Wong also said New Zealand's funds transfer policy - which did not recognise any other means of funds transfer other than bank-to-bank - was deterring many would-be investors, especially from Asia.

Given the misconceptions swirling around on both these issues, I feel it's important to put the facts out there.

Entrepreneur Plus is an add-on - a quick route to residence to people who fulfil the criteria up-front. It's not a barrier to residing in New Zealand, it's actually an additional path for migrants to take.

On the funds transfer issue we know how important China is to our country. It's our second-biggest trading partner and an important source of business migrants.

However the Chinese Government has rules in place which makes it difficult for its citizens to transfer money out of the country using bank-to-bank transfers. We are looking into this issue with the Chinese Government and want a scheme that works for both countries

Briefly, it's important to remember why bank-to-bank transfers were introduced. Before 2005 there was a lack of transparency and legitimacy regarding the flow of funds into New Zealand. That exposed us to fraud and money-go-rounds.

Using bank-to-bank transfers ensures the source of funds is legitimate and transparent and maintains the integrity of our immigration service. That's something I make no apologies for.

The business migration policies are due to be reviewed later this year. This provides an opportunity to make any improvements that will enhance the pulling power of our Business Migration policies. Getting the policy settings right is not an exact science and there will always be trade offs between settings that attract quantity of applicants versus those that bring in the quality of skills and investment that we are seeking.

To consolidate the early successes of the business migration package and develop further commercial opportunities, Immigration New Zealand's business migration team continues to work closely with agencies such as New Zealand Trade and Enterprise, Economic Development Agencies New Zealand, Rugby World Cup 2011 and a wide range of private sector investment agencies. 

Another area this Government is committed to is promoting New Zealand to highly skilled migrants.

The new Silver Fern policies, aimed at bringing highly skilled young people to New Zealand,opened in April 2010.  The initial quota of 300 filled within 30 minutes.  While its success will be measured by how many of these potential skilled migrants transfer through to the Silver Fern Practical Experience policy and to the Skilled Migrant Category, the initial interest in New Zealand is certainly a positive sign.  So far, almost a quarter of migrants approved under this policy have had postgraduate qualifications.

In March 2010, I introduced the Temporary Retirement and Parent Retirement categories.  These policies are aimed at attracting people of retirement age who will make a significant contribution to New Zealand's economic growth.  Already several applications have been made under these categories.

The previous Government talked about immigration as an economic driver - a tool to help grow the economy - but they never came up with a cohesive plan to deliver it.

This Government is delivering a strategic direction for immigration that supports economic growth. We are attracting more capital through our Business Migration Package and we are attracting high-worth and highly skilled migrants through our new visas and permits.

We've made changes to the export education sector and created a more flexible environment which allows short-term students to enrol on more courses. Further work is also underway on creating better pathways for students who study in New Zealand.

We are also focussing on better matching immigration to the needs of employers - helping them get the right staff when they need them.

The direction and plan for immigration to optimise New Zealand's economic prosperity is in place.

Economic and social goals are mutually supportive. Immigration brings new people into the workforce and communities, with social impacts on both migrants and host communities. Positive social outcomes result in positive economic outcomes, and vice versa.

In spite of the global economic downturn, the market for skilled migrants remains keenly competitive. We still face strong competition from countries such as Australia, Canada, the United States and Germany. This competition will intensify as the world economy moves out of recession.

It is important that when we think about attracting migrants we have a coherent strategy and view it as an end to end process; from attracting potential migrants, employers and sectors in need of skills recruiting them, and ensuring that they settle well in New Zealand.  We should focus on migrants that have the skills and capital to help grow and build the economy. The challenge is to match those interested with opportunities in New Zealand and facilitate them through the immigration process.

We need to look at this end to end process and what role government and the private sector might play in it.  The linkages are crucial and there is the opportunity for licensed immigration advisers to play a key role.

Part of this process involves a review of the pathways to work and residence for international students and it is underway. This review aims to increase the employability of international students who are seeking to transition to work and residence, to ensure New Zealand employers have better access to the skills they need to innovate and grow.

A review of the SMC Work to Residence policy and settlement and contribution assessment in the SMC is also underway.  This review aims to ensure that applicants who come to New Zealand have realistic expectations and that the settlement and contribution assessment in the SMC is fair and transparent.

I anticipate that further policy reviews, including the capped family policies, will take place in the medium term to ensure that immigration is delivering the migrants that New Zealand needs.

 The implementation of the new Immigration Act will help deliver the migrants we need and the Act was a major focus in 2009/2010 and will be again in 2010/2011 as we move towards a 28 November general commencement date. Immigration New Zealand is looking forward to updating advisers on how the Act will modernise and future proof our immigration system.  I understand this will take place around September or October this year.

Collectively, these projects form part of a coordinated approach that will ensure that immigration supports this Government's economic growth agenda.

 Service Delivery enhancements

While it is important that our immigration policies focus on economic growth, they can only do this if we also get service delivery right.  One of my immediate priority areas is to overhaul Immigration New Zealand's service delivery.

 It is crucial to New Zealand and to your businesses that Immigration New Zealand makes consistent, good quality decisions and that it makes them in a timely manner. Backlogs in branches, such as have happened in student processing, are not acceptable if we are to remain internationally competitive.

 I am therefore working closely with the Department of Labour to address Immigration New Zealand's immediate operational needs.  This means removing choke points in the system, removing unnecessary business processes, lifting quality and improving customer satisfaction.

People are of course at the centre of any successful organisation and work is underway to improve the capability of staff, their leadership and the culture that informs their work.  To realise their full potential, immigration staff need to be supported by sound business processes and effective management structures.

Work is being done on the fundamentals of application processing, to ensure we have consistent processes from the beginning to end in the application life cycle, in all Immigration branches around the world.  Common processes that provide robust assessment while simplifying administrative requirements. 

Part of these new processes will include a new operating environment for licensed immigration advisers. Significant productivity gains will be made if Immigration New Zealand better utilises the skills and knowledge of licensed immigration advisers. 

A specific recommendation is to consolidate applications from licensed advisers at a single branch.  Department of Labour officials will be entering discussions with representatives from your organisation in the next few weeks to ensure that this proposal, and any others that have merit, are developed in partnership with you.  Implementation of these new processes are planned for early 2011.  This will assist to streamline Immigration New Zealand's processes and strengthen the relationships between INZ staff and immigration advisers.

We need to ensure there is a trusted partner relationship between Immigration New Zealand and licensed advisors.  Frontline immigration officers should be able to trust the skills and knowledge of licensed immigration advisers and vice versa.  This platform of trust will enable better and faster outcomes for our shared customers.

The improvement in Immigration New Zealand's customer service and operational processes needs to be matched by a significant improvement in the consistency of the visa and permit decisions made across Immigration New Zealand. A programme is already underway to improve the quality of decisions made.
I must also stress that while Immigration New Zealand needs to improve their operational processes and meet targets, this has to be balanced against maintaining the integrity of our immigration system.

That means managing risk and meeting core policy and process requirements in all cases-in other words "good" decision-making across the board.

Immigration New Zealand is also looking at the tools it needs to do the job. This includes the implementation of the new Immigration Act and the development of a new ICT system. Work is already underway to provide a modern, flexible and fit-for-purpose immigration ICT system that incorporates the latest advances in computer technology.

The new system will enable Immigration New Zealand to take advantage of recent developments in biometrics and better align its processing systems with partner agencies across the globe.

To make our immigration policies work it is vital that we have experienced staff on the ground in key markets.

South Africa is an important source for skilled migrants and I am aware that many of the companies represented here today have done extensive marketing in South Africa and made regular visits there.

As you will know, a new Immigration New Zealand Branch was opened in Pretoria on 1 July. All African temporary entry and residence work will be gradually transferred from the London Branch over the next year. This is a major milestone in servicing this market.

 

You will also know that plans are also on track to open a second Immigration New Zealand Branch in Mumbai by the end of 2010. This will relieve the enormous pressure on our New Delhi Branch and enable Immigration New Zealand to better meet the growing demand in the Indian student market.

Benefits of offshore licensing

Domestically, the industry has established a powerful brand that provides prospective migrants and Immigration New Zealand with the certainty that they are dealing with licensed professionals who conform to a uniform set of industry standards. It now has the opportunity to extend the power of that brand into offshore markets.

Immigration New Zealand no longer accepts applications from unlicensed immigration advisers and people who are not exempt. This has enormous potential for your industry and for the development of the New Zealand economy.

With the shoddy operators out of the market, business will be driven to licensed advisers.
 

I also understand that around 200 offshore advisers have been licensed so far. This confirms that the value of licensing is now recognised outside of New Zealand. It confirms the value of your brand - a brand that will continue to increase in value. I would like to acknowledge the good work of the Immigration Adviser's Authority in the licensing of advisers and I'm sure their relationship with the sector will continue to help strengthen the industry.

The licensing of advisers provides valuable guarantees for prospective migrants and strengthens the New Zealand brand internationally. This is good for New Zealand and good for your industry. The establishment of the licensed immigration advisers' brand overseas also extends the reach of your industry.

This will enable your industry to develop new markets and commercial relationships.  These developments show how the adoption of mandatory licensing has released the full commercial potential of the immigration adviser industry.

This is largely attributable to the leadership of the New Zealand Association for Migration and Investment. Your association's leadership has transformed mandatory licensing from concept to reality.

This Government knows immigration can help drive New Zealand's economic growth agenda and we're on the right track. I'd also like to thank the work you all do in this vital area and I'm confident we will continue to see strong progress.
Thank you.
 
10 March, 2010

New retirement package to attract investment

The government's two new retirement visas aim to increase investment and stimulate the economy, Immigration Minister Jonathan Coleman said today.

"The new Immigration Retirement Package delivers on one of National's manifesto promises by enabling high income people of retirement age to come and live in New Zealand," Dr Coleman said.

The new package, which takes effect on 29 March, consists of two categories: Temporary Retirement and Parent Retirement.

The Parent Retirement Category allows Immigration New Zealand to prioritise high net worth individuals who are already seeking to migrate to New Zealand under the Family Category.  The Temporary Retirement Category creates a two year permit for people who want to spend some of their retirement in New Zealand, provided they invest here and indemnify the government against possible health and welfare costs.

Parent Retirement visa holders will be required to invest a minimum of $1 million in New Zealand over four years, whereas Temporary Retirees will need to invest $750,000 over the two year term of their permit.  Temporary Retirees will be able to renew their permits as long as they continue to meet criteria including investment funds, income and health insurance.

"This government is committed to the ongoing review and improvement of immigration to ensure we are maximising immigration's contribution to economic growth."

Who can apply?

People who meet the criteria for Family Parent Category (have a child who is a New Zealand resident or citizen, have the balance of their family in New Zealand, and have good health and character), and who also meet the additional criteria for Parent Retirement Category (can invest a minimum of $1 million in New Zealand over four years, can demonstrate an annual income of at least $60,000 at the time they apply, and settlement funds of at least $500,000).  

The applications of people applying for Parent Retirement Category will be prioritised, in recognition of the benefit to the economy they are expected to bring.

People will be able to apply for the Temporary Retirement Category if they have good health and character, can invest a minimum of $750,000 in New Zealand over two years, can demonstrate an annual income of at least $60,000 at the time they apply, and assets of at least $500,000.  They must also be over the age of 65, and must hold comprehensive health insurance for the duration of their permit.  Temporary Retirees will be able to renew their permits as long as they continue to meet criteria including investment funds, income, and health insurance.

 

Tough times for the rich (and well off) as London tops the tax league 

Forget bonuses and bank levies. If you earn £1m then London is now the most expensive of the world's major financial centres as far as income taxes are concerned.
 
By Damian Reece, Head of Business
14 Jan 2010
 

City workers walk towards the City Of London financial district Photo: Getty Images

Boohoo, I hear you cry. But in the City this counts and the financial services industry is still our biggest and most successful business. 

 

According to KPMG, someone on £1m will pay £491,278 in tax and social security in 2010, following April's tax rises which will take the top rate of income tax to 50pc. 

 

In Frankfurt the figure is £486,808 and Paris £461,128. New Yorkers with equivalent annual earnings of £1m will pay £432,770 in tax, while people who opt to leave London for Switzerland will see their tax bill fall to £418,186, a saving of £73,092. That's a material sum and makes the threat of a gradual exodus from London real. 

 

For the record, if you really want to make the most of your earnings you should go to communist China where Hong Kong will tax you only £150,799, a massive saving of £340,479 a year. 

 

Singapore, according to KPMG's numbers reported by Bloomberg, is only marginally worse with a tax bill of £191,546.

But forget the super-high-earners, here's a thought for all those professionals from any walk of life on £150,000 or more. KPMG's figures show that for the first time since 1989 our top rate of tax is now higher than both France and Germany.  Which means we really are going backwards.

 

 

Days of Change

 Canterbury Today | Issue 97| September/October 2009

 While the Lack of growth in our economy has hit the business sector hard, the general consensus is it will provide a positive building block for a better future, stronger businesses and corporate practices.

Prime Minister John Key says every cloud has a silver lining. "From the Government's point of view, we are using the time to restructure the economy to drive long term productivity gains."

New Zealand had a practice recession one year before the rest of the world, Business NZ chief executive Phil O'Reilly says.  "We had high fuel costs, the dollar was up, and property prices were inflated. Many used this time to get fit to growth an we were learning to become highly efficient before everyone else."

The signals were all there for what was coming.  When the financial meltdown hit, the rest of the world went into panic; New Zealand was better off because we were not making the changes needed to survive it in such a panicked way, he says.

"This will be good for the upturn; we have learnt to focus on the markets that really count."

 

  

 
 
Jay Shadforth ... licensing not end of problem.

30-03-2009

Migrant farm staff are being urged to blow the whistle on dodgy practices by immigration agents as the deadline for agency licensing nears.

From early May agents operating out of New Zealand require a licence to advise migrants, but a Rangiora advisor believes that licensing may not prove the be all and end all to suspect practices.

 "It is a great move bringing in licences to try and improve the standard of advice out there. However, unless migrant staff complain about advice they have received from an agent, the Immigration Advisors Authority (IAA) won't know about it or be able to act," said Jay Shadforth of Immigration Law Advocates.

She acknowledged the $2000 application fee for a licence was hefty, but believed it was already prompting fly-by-night operators to seek other options.

The licence deadline comes as Immigration New Zealand (INZ) raises concerns over practices being used by agents employing migrant farm workers to NZ. This has included applying for visas on jobs that no longer exist and discrepancies between migrants' skills and those required for advertised positions (The NZ Farmers Weekly, March 16).

Shadforth said other illegal practices included migrants being charged for a job application.

The licence is compulsory for agents offering advice, as opposed to information already available through the INZ website and documents. This could present a grey area when determining what was information and what was advice.

One recruitment agent spoken to by Farmers Weekly said he had no intention of applying for the licence, intending simply to offer information. 

"My lawyer tells me as long as I stick to this I will not be breaking any law."
IAA head Barry Smedts said it was a risk for agents to try and draw a ring around advice versus information.
"We do not have a big investigations team to make sure all advisors are complying, and if people try to avoid the licence by claiming to only give information they are vulnerable to a complaint being laid by a client."

He hoped the agent had a clear understanding of immigration law to feel so confident they did not require a licence to continue operating.

Licensed consultants like Shadforth are sceptical recruiters will be able to step around the definition for long before quitting or coming into line with a licence.

"Unless he is saying to the client, here is the website get all you need there, it would be impossible to offer a service. Without a licence they will not be able to lodge applications, it would require getting the migrant to sign that they have completed the forms on their own."

There are exemptions to licence requirements, and this includes lawyers and community law groups. However, Shadforth believes given immigration's complexities, lawyers should also be required to register.

"We do spend a part of our time cleaning up problems created by lawyers who do not practice immigration law full time and don't know all they need to."

The IAA has so far had 120 agents receive licences. This was fewer than expected but Smedts said this could be a reflection of the rigorous audit process, so fewer agents already reflected a lift in standards.

Farm recruitment-focussed companies with personnel licensed on the register so far include ATR Fegan of Cambridge, Immigration Placement Services of Auckland, and Shadforth's Immigration Law Advocates in Canterbury.

John Fegan of ATR Fegan admits finding the $2000 fee "eye watering", on top of a $1000 annual charge to keep his staff member registered.

"Our experience is increasingly that these guys need all round help and advice. It is impossible to assist an immigrant without giving advice."

He supposed non-licensed agents could team up with a licensed operator, but this would only add to the cost and non licensed agents would become marginalised over time.

Johan Van Zyl of Immigration Placement Services believed the line between information and advice was so thin agents needed to safeguard themselves and their clients by getting a licence.

"It is expensive at a time when the economy is slower but tightening up in this industry is a good thing. Some agents may think they will get away with getting the migrant to fill out their paper work but what do you do if they run into complications that require your advice?"

 
 
 
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New Zealand Time: 09:35 PM | NZ's Date: May 17, 2012